Who we are
Our website address is: https://nicoleallencandles.com. Our massage website is: https://nicoleallenmassage.com
Nicole Allen Candles, LLC and its affiliates (collectively, “n/a candles,” “we,” “us,” “our”) respect your privacy and are committed to protecting your personal information.
This Online Privacy Policy (“Policy”) explains what personal information we collect through our websites and online services, how we use that information, to whom we disclose it, and how we safeguard personal information. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, micro-sites, mobile applications, and other online services of the Nicole Allen Candles brand and lines of business that expressly adopt, display or link to this Policy, and then only to the extent indicated (collectively, the “Services”).
Changes to our policy
We reserve the right, at any time, to modify, alter, and/or update this Privacy Statement, and any such modifications, alterations, or updates will be effective upon our posting of the revised Privacy Statement. Your continued use of the Services following our posting of any revised Privacy Statement will constitute your acknowledgement of the amended Privacy Statement.
What personal information we collect and why we collect it
Information you provide
When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, comments, and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.
We collect this information at various places on our Services, such as when you check out with your online order; engage with our mobile applications; subscribe to email offers and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers. We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient’s contact information to process your gift orders.
Information collected automatically
Some information is collected automatically through interaction with our services which includes but is not limited to:
- Information regarding your location such as via your browser information and other similar device or browser attributes (like IP address).
- Navigational information through your computer, phone, or other device. This may include such information as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
- Device information which may include the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
- Cookies (small amounts of data that are stored by your browser on your device) and Web tracking which is used to personalize and enhance your experience in regard to our Services, to collect data about your visit to our Services, remember you and your online purchases when you return, to help diagnose problems with our servers, to administer the Services, to evaluate the effectiveness of our marketing and advertising campaigns, to permit analytics providers to gather information about your visit to the Services, and to gather broad demographic information about our users.
Information Collected Through Others
Affiliated entities and brands, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may receive personal information from third parties that we have engaged to provide services to us (including payment processors such as PayPal). We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
In addition, if you choose to interact with us or our partners on social media by posting to our pages, tagging us (or using certain hashtags or other identifiers) in posts, or participating in activities, we may collect certain information from the social media account you use to interact with us, including the name associated with the account, the account handle, recent activity, the content of any posts in which we are tagged, and other information that may be contained on your social media profile to allow us to respond to the posts and engage with our audience.
Choices Regarding Your Information
You have choices about certain information we collect. When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide any aspect of our Services, you may not be able to use those Services. To review your choices with respect to all aspects of the information we collect please see the “Your Choices” section below.
How We Use The Information We Obtain
We use the personal information we obtain through the Services to:
- deliver our Services;
- process your online orders;
- facilitate payment and transactions;
- create and manage your online account;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service and respond to your inquiries and requests;
- include you in surveys and contests;
- enable you to post your content, such as comments, images or videos;
- facilitate networks of online social activity centered around our products and services;
- improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;
- market and promote our products and services that may be of interest to you; and
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Choices
In addition to your choices with respect to the collection of personal information (see “What Information Do We Collect?”above), you have the ability to make certain choices about how we communicate with you, and how we process certain personal information.In accordance with applicable law, you may obtain from us certain personal information in our records, although we may request certain reasonable additional information to help us authenticate such requests. If you wish to access, review, or make any changes to personal information you have provided to us through the Services, you may do so at any time by contacting us as provided below or, for certain information, through your account on the Services. Please note, however, that we reserve the right to deny access as permitted or required by applicable law. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.
- We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.
- We may disclose information we maintain, including personal information: when permitted or required to do so by law; in response to a request from a law enforcement agency or authority or any regulatory authority; and/or to protect the integrity of the Services or our interests, rights, property, or safety, and/or that of our users and others; when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.
- We reserve the right to transfer your information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).
Do not track– We do not currently process or comply with any web browser’s “do not track” signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third party websites.